One person reads these. You will get a real answer, not a ticket number.
Broken link, missing email, a charge you don't recognise, or you want a refund.
support@therookiesroute.comQuestions about the guides, feedback, affiliate partnerships, or press.
hello@therookiesroute.comEvery email gets a reply as soon as possible. If your race is this week, say so in the subject line and it gets answered first.
Three things come up often enough to answer here.
Check spam and, on Gmail, the Promotions tab — that is where it usually is. If it genuinely isn't there, email support from the address you ordered with and the files will be sent straight to you.
Email within 14 days of ordering. You don't need a reason and you won't be argued with. Full details are on the Refunds page.
There is an affiliate programme paying 50% on the Race Week Playbook. Email hello with a link to where you post and you'll get your own tracking link.
An independent guide written from personal race experience. Not produced by, endorsed by, or affiliated with The IRONMAN Group or any race organiser.